Inquiry capture
Capture the service request
Record the issue in the customer’s words, job location, access notes, and preferred contact or visit window using your approved questions.
Industries/Skilled Trades
For plumbing and home-service teams
Turn a missed service call into a clear dispatch request.
A service call can come in while technicians are working. Off the Clock can capture the issue and location, collect a preferred visit window, and keep open estimates from getting lost in the callback queue.
A workflow conversation starts with your current inquiry, scheduling, and handoff process.
Designed around your workday
Keep the next step clear, from first call to follow-up.
The exact questions, booking rules, and staff handoffs are shaped with your team before a workflow is put in place.
Human approval stays in the loop
Dispatch keeps control of diagnosis, urgent-service decisions, pricing exceptions, technician assignments, and any commitment that needs human judgment.
Scheduling
Coordinate a visit
Organize service-window requests for dispatch review. Your team confirms availability, assigns work, and handles any urgent or unusual situation.
Follow-up
Follow through
Plan reminders for confirmed visits and check-ins for estimates or requests that are still waiting on a decision.
Administrative work
Reduce time spent gathering basics
Share a structured call summary and answer routine service-area or process questions from approved information, leaving diagnosis and pricing decisions to staff.
Proposed monthly packages
A starting point for a workflow conversation.
These proposed prices are for discussion. Setup and final scope are confirmed after a workflow review; there is no checkout offer on this page.
Starter
Lead capture and a faster first response
$149 / month
Growth
Recommended flagshipAppointment booking, reminders, and follow-up
$299 / month
Advanced
More automation workflows with human escalation
$499 / month
Enterprise
Higher volumes and workflows scoped to your operation
Custom
Proposed pricing only; no bookings, revenue, or other outcomes are promised. Package fit, setup, and any usage terms are reviewed with your team before activation.
Keep exploring
See how other teams shape the workflow.
Bring a real inquiry
See what a thoughtful handoff could look like for skilled trades.
Walk through a typical customer request and discuss how response, scheduling, and follow-up might fit your team.